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// Frontera Technical Support • View topic - take care that what you post is covered
   
 

take care that what you post is covered

banter general discussions etc

take care that what you post is covered

Postby spd wxm on Thu Feb 26, 2009 11:29 am

Hi all :) . just letting you all know to check before you post anything with royal mail / parcelforce, that contains as a whole or part off the object, any glass . You will note be covered for any compensation if it is damaged. even if the glass isnt damaged but some other part of it is. If package contains any glass object you dont get squat. :( I sent a rear window (swb) to Ireland , seemed to disapear for 3 weeks , then get a card asking me to phone parcelforce , who tell me its trashed. They say not to worry as i can claim upto £100 compensation for the value off the goods. Try to claim and all im getting told is NO . Its glass you cant claim for glass. Apparently even after the post office took the package marked as fragile contains Glass and my cash and informed me I was covered upto £100 on the package , Its my fault for not checking the website to see what the exceptions were. The fact that pacelforce told me i cud claim upto £100 compensation means their sorry , but i shudnt have been told that . Still not eligable to claim. Now i have to submit a claim form and add a letter of complaint as i feel i was wrongly advised and sold this product and wait to see what happens. :( :x rant over. Take care that what you post is covered.
enjoy it while you can. steve.
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Re: take care that what you post is covered

Postby Roo on Thu Feb 26, 2009 3:20 pm

Hi Steve...
Sorry about the trouble you are having...
But I think they are in the wrong! whereby, they told you that you would be covered,so that is their verbal contract with you, and seeing as the post office told you the same..

But I have' just checked' their web page, and unfortunately :roll: it does say that bit about 'glass' :( ....

Hmmm..... Unless you take it up with the Post Office, as they did know that you where posting Glass..

Or poss get in touch with Citizen Advice Bureau, they should be able to help you with this...

Good Luck to you!
Regards
Roo :D
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