@Pete.
The products they sell are not the issue. A HP Model no. xxxxx is the same from PCW as any other supplier (although usually a tad more expensive). The problem is absolutely everything else they do.
1. Staff are paid on commission which isnt always a good thing and certainly does not mean you (the punter) gets the independant advice you would expect. It is not unusual to go into PCW one month and be told that Norton is the best Anti Virus on the planet, then go in a month later to be told that McAfee is the best thing since sliced bread. They are targeted to sell X amount of products and base their advice on this. Not ideal !
2. Warranties. They are expensive and have more get out clauses than you could possibly imagine. They offer little 'real world' peace of mind and should be avoided at all costs.
To cut costs all of PCW's machines go to a repair company on the south coast (the exact location escapes me now) . They had one of my clients PC's for 3 weeks to replace a hard drive. It came back with a second hand hard drive with someone else's documents on it

I pulled the hard drive and it was 18 months old. PCW appologised profusely and it was collected again. 2 weeks later a new hard drive was fitted. That's five weeks with no laptop and the planks that did the job said they couldn't recover any data from it, so they'd wiped the lot and reinstalled Windows on the new drive. No updates, no A/V, nothing

(thankfully I'd backed up all the data from it prior to it being sent off). This client now pays me to do work on this machine rather than get it done 'free' by PCW.
3. I have had clients mocked and belittled by staff members because they have refused their very persistant attempts to sell the add on's. I had one lady leave the store almost in tears because of the way she was treated, purely because she said she was happy to use free anti virus and firewall solutions rather than the paid for versions PCW were trying to sell.
4. And then there are stories like this
http://www.channelregister.co.uk/2007/0 ... orld_dogs/ , I'd like to say it was an isolated case but it isn't.
It would appear that you have been lucky Pete and your laptop has been reliable which is brilliant. Unfortunatly the only way to judge any company is how they deal with things when things go wrong. Thankfully you haven't had that problem.
Make up you own mind
