Attached the phone via the USB cable and installed the software - don't know if it got downloaded via the puter or the phone - out of my depth on that one. Software seemed to load OK and even upgraded to a newer version.
Then came the problem - it kept asking for a password. Entered what I thought was the password and even tried the phone pin number but nothing got accepted. After the software updated, message came up that phone wasn't connected because it was either rebooting or had a flat battery. Turns out it was rebooting with I think was the upgraded programme level. Then the actual phone came up with the request for the password and that I'm on the last attempt, and if I get it wrong it will wipe the data.
So I ring my little mate in India at the Virgin call centre (it's on a Virgin network) for help. He tried his technical mates to no avail because they have all gone home. Because I'm on the last life, it's been left that I ring back tomorrow morning and try a talk to technical direct.
She is not happy









