pc wont start

[Drift]

Nope never extended the warranty as I was made redundant when the letter came through so money being iffy we didnt bother, its a pc world jobby.

[Popuptoaster]

You can return stuff out of warranty if its fails before it should, there is a durability clause in the sale of goods act, for instance Tesco will supply a new TV or washing machine even out of warranty for a couple of years.

http://whatconsumer.co.uk/how-long-should-it-last/


Im not sure how long a PC "should last" but it might be worth looking into, just over a year is not very long before the MB fails.

[andysd1]

just spoke to ste, his tower is 18 months old, and hi psu is an atx-250pa

[Drift]

It took 7 or 8 starts tonight but it fired up, took about 15 minutes to show on screen though.

[Drift]

Ive got everything backed up to external HD's

[jimmybhoy]

Caution!! Watch you dont accidently drop it down the stairs as your moving it about. As that would involve a claim on the home insurance.

[fudge]

drift
i think you will find that all electricals now have a 2 year warrentee by eu ruling
so i would say see if you can find any more info on that.
as then if it is the case take it back and demand a replacement, and if you havefound out all the rules etc, start quoting them, and see them get confused

[Drift]

Well just a bit of an update, I dont want to rip its guts out while its still starting, so watch this space.

It does start 9 out of 10 first time but just takes 20 minutes before the screen kicks in but pc makes the correct start up noises through the speakers, windows tune and the like, handy enough a new GC update was available this evening, we will see what happens at next start up.

Thanks for all your replies and I will update as we go

[adyclemo]

Ste give Dixons customer service a call on 0844 561 0000 option 4. The retailer can be responsible for the unit up to 5 years under EU law. The Packard Bells are notourious for failing mainboard's and psu's. It certainly sounds like a power fault or GPU fault. The likely hood is they will either offer a value towards a replacement or arrange a repair and yes stamp your feet, kick scream etc but keep calm and stay polite.

Are you sure the computer is out of warranty i have been a member on here for just over a year and can remember you buying it

Yes i work for PC World but dont tell everyone

[Drift]

Interesting, thing is I cant find the receipt

[BoxCleva]

Credit card statement ? I'm assuming you didn't wander into Liverpool with a wad of notes in your back pocket

[Drift]

I THINK I used her credit card and I went to St Helens

[Rich]

ste i think you got this pc june last year

viewtopic.php?f=105&t=34701&start=20

[Drift]

Cheers. Will check her card. Fecking thing is booting up now as can hear it thrpugh speakers but nothing on the monitor grrr like the monitor is off but its not I've checked arrgggggg i hate phone internet

[adyclemo]

Ste PM me your details i might be able to help

[Drift]

Done thank you

[adyclemo]

How you getting on with this? Any look?

[Drift]

At the moment Ive not contacted them as I desperately need the pc for a few more days, I got it running and Im not switching it off but going into the store Monday hopefully and thank you very much for your help

[james'll fix it]

if its runing, do a copy of the hard drive to an external drive. use macrium reflect if you need a free hdd clone prog. also copy all important files, just in case. If you need a pc i have a couple spare in the attic, not sure where you are but your welcom to borrow one.

[adyclemo]

Get any important stuff of it over the weekend. I know you ain't got long before your warrenty expires. Repairs are covered for 90 days and if the problem isn't resolved within 28 days you are entitled to a replacement unit:D